Preparation
How can I make a booking?
You can conveniently book your adventure through our website by choosing your preferred date, departure time (where applicable), and any additional options.
Alternatively, reach out to us via email or WhatsApp (+51 983 187 354), and our dedicated team will be delighted to guide you through the reservation process and address any inquiries you may have.
Are activities available daily?
Most activities are indeed available daily, although some may have specific dates, such as weekends only.
If the tour you desire isn’t available on your preferred dates, don’t hesitate to reach out to us so we can assist you further (+51 983 187 354).
Is it necessary to book well in advance of the trip?
Booking well in advance is highly recommended. Our tours have limited availability, and many excursions fill up quickly.
Additionally, for activities related to Machu Picchu, reserving early ensures we can secure your entry to the citadel. Machu Picchu often sells out far in advance, so it would be unfortunate to miss out on experiencing this mystical place.
Do you arrange group travel or private excursions?
We cater to both group travel and private excursions.
Feel free to contact us, and we can provide quotes tailored to your preferences (+51 983 187 354).
Are children allowed to participate in all tours?
Most tours are suitable for children, and any specific restrictions will be outlined in the tour details. If you have any doubts or questions regarding the participation of children, please don’t hesitate to contact us
Do you offer transportation for pick-up services?
Do you offer transportation for pick-up services?
Can I bring my suitecase/backpack on the tour?
In some cases, yes, you can bring your backpack/suitcase on the tour. Contact us beforehand so that we can confirm the specifics for your particular tour.
What is the reason for requiring full payment?
The reason for requiring full payment upfront is to reserve suppliers, transportation, and tickets in advance, ensuring availability for your chosen tour date. In the event of cancellation due to weather conditions or unforeseen circumstances, rest assured that a refund will be promptly issued.
Is travel insurance required?
Mandatory for every traveler entering Peru, the travel insurance is crucial for ensuring a safe and secure journey for everyone involved. If you do not have travel insurance, it is your own responsibility, and we strongly advise considering obtaining it for your peace of mind.
After Booking
How can I view the details of my booking?
Upon completing your booking, you will receive a confirmation email. This email will contain a “Manage my Booking” button, which allows you to access all the summarized information regarding your tour and payment.
I want to cancel my booking, how can I do this?
If you wish to cancel your booking, you can do so by yourself through the email you received. Simply click on “Manage my booking” and select “Cancel my reservation.”
Alternatively, you can contact us directly, and we will handle the cancellation for you.
It’s important to note that cancellation policies vary for each excursion, so please review the specific cancellation terms for your tour.
What items should I bring for my excursions?
For your excursions, you can find the recommended items to bring in the description of each tour for more detailed information.
As a general rule, it’s advisable to bring snacks, water, identification, insect repellent, and sunscreen.
How I have the information of the exact meeting point and the contact of our guide?
We’ll provide you with this information the day before your tour, typically around 8 pm, once we’ve finalized all reservations and scheduled our guides.
For multi-day excursions or those near Machu Picchu, you can expect to receive the details a few days in advance.
During Your Trip
What if the tour doesn’t show up or arrives late?
Occasionally, transportation delays may occur due to factors such as late arrival of other participants before your pickup.
Our utmost priority is to ensure that all customers are accommodated properly.
However, we kindly ask for your flexibility and understanding that any waiting time resulting from the late arrival of previous guests may affect the timing of subsequent Pick-up time. In the event of the tour not appearing or experiencing delays contact your guide to get more information and thus remain reassured.
Do you accommodate special dietary needs?
Please inform us of any food requirements or allergies at the time of booking, and we will relay this information to your tour leader While we strive to accommodate all dietary requirements, please note that in some remote locations, it may be challenging to guarantee specific dietary needs. Additionally, it’s advisable to carry a card with your dietary requirements written in the local language for instances when you dine outside the group.
Do your guides speak English?
Many of our tours feature bilingual guides, ensuring an enjoyable experience for English-speaking guests.
However, please note that some tours may only have Spanish-speaking guides.
Detailed information regarding the language of the guides is provided on each excursion’s description.
Remember, being in Peru, embracing the language difference adds to the immersion experience!
What if I face any issues during the Tour?
If you encounter any issues during the tour, rest assured that we are always available to address them and ensure the best possible experience for you. We strive to promptly resolve any unforeseen circumstances that may arise.
However, we kindly ask for your flexibility in situations beyond our control, such as traffic delays, vehicle issues, or weather conditions necessitating tour adjustments.
Your understanding and cooperation are greatly appreciated as we work to deliver a seamless and memorable journey.
After Your Trip
Is it possible for us to book multiple tours with you?
Certainly!
Booking multiple tours with us is possible, and we even offer discounts for our loyal customers.
Feel free to reach out to us for more details and to arrange your bookings (+51 983 187 354).
How do you handle lost items?
We keep lost items at our agency, but it’s crucial to contact us promptly to improve the chances of retrieving them
How can I provide feedback on my trip?
Your feedback is highly valued as it helps us enhance our services.
We welcome both positive and constructive feedback as it enables us to tailor our tours to better meet our clients’ satisfaction, which is of utmost importance to us.
Please feel free to share your thoughts and experiences with us via email or WhatsApp.